Contact Us
At Westside Bingo, we're dedicated to providing you with the best possible experience and support for all your gaming needs. If you have any questions or concerns about our platform, games, or services, please don't hesitate to reach out.
Customer Support Availability
Our customer support team is available 24/7 to help you with any queries or issues you may be experiencing. You can contact us through various channels:
Live Chat Support
We offer live chat support on our website and mobile app. Our agents are always ready to assist you, Monday to Sunday from 9am-6pm (AEST). If we're offline when you try to reach out, simply leave a message with your details, and we'll get back to you as soon as possible.
Email Support
If you prefer email support or need to submit a more detailed query, please don't hesitate to send us an email. We'll respond within 4 hours of receiving your message.
Help Centre Access
For general questions and concerns that are not specific to your account or issue, we recommend checking out our comprehensive FAQ section. Our help centre has answers to many common questions regarding gaming rules, promotions, payment methods, and more.
Verification Support
If you're experiencing any issues related to verification, such as lost documents or forgotten login credentials, please contact our support team directly through live chat or email. We'll guide you through the process of resolving these matters efficiently and securely.
Responsible Gambling Assistance
We understand that responsible gaming is essential for a positive experience on our platform. If you're concerned about your gambling habits or need assistance with setting deposit limits, session time restrictions, or self-exclusion procedures, please reach out to us immediately. Our customer support team will be happy to help and guide you through the process.
Technical Support
If you encounter any technical issues while playing on our website or mobile app, please don't hesitate to contact us via live chat or email. We'll do our best to troubleshoot and resolve the problem as quickly as possible.
Mobile and Desktop Accessibility
Our platform is designed to be accessible across various devices and operating systems. Whether you prefer gaming on your desktop computer, smartphone, or tablet, we have a seamless user experience tailored to meet your needs.
Multilingual Support
We recognize that our players come from diverse backgrounds and countries. Therefore, we're committed to providing multilingual assistance in English (primary), Simplified Chinese, Traditional Chinese, Korean, Japanese, with localized customer support and translated game interfaces for Asian-Pacific markets.
Communication Workflow
For more complex or urgent issues requiring detailed resolution, please follow these steps:
Preliminary Assessment
Contact our live chat team for a preliminary assessment of your issue.
Escalation
If necessary, escalate the matter to our email support team, providing any relevant documentation you've attached to your initial query.
Resolution
Our dedicated team will work with you to resolve the problem efficiently and professionally.
FAQ References
In addition to contacting us directly through various channels, we recommend checking out our FAQ section for answers to many common questions regarding gaming rules, promotions, payment methods, and more. This resource is designed to be comprehensive and user-friendly, allowing you to quickly find solutions to your queries without needing further assistance from our support team.
Ticket Handling
If you've reached out to us through live chat or email, please note that we'll prioritize your query as soon as possible. Depending on the nature of your issue, this may involve a ticket being opened to track progress and ensure a smooth resolution process.
Escalation Procedures
In cases where further assistance is required beyond our initial support response, we've established clear escalation procedures in place to guarantee a seamless continuation of care for you.
If you need help with something specific or if none of the above options suit your needs, please feel free to reach out to us. Our dedicated team is here to support and assist you every step of the way.
